Right of withdrawal
Return and reimbursement policy
Last Updated: January 01.01.2021
Thank you for purchasing Bow by Astl.
If you are not satisfied with your purchase for any reason, we invite you to read our return and reimbursement guidelines.
The following conditions apply to all products that you purchased from us.
Design and definitions
The words whose initial letters are very important have the meanings defined under the following conditions. The following definitions have the same meaning, regardless of whether they are singular or plural.
For the purposes of this return and reimbursement policy:
Company (in this agreement either as "the company", "we", "us" or "our") refers to Bow by Astl, Stationsstrasse 7, 8335 Hittnau.
Goods refer to the articles offered on the service for sale.
Orders mean a request from you to buy goods from us.
Service refers to the website.
Website refers to Bow by Astl, accessible via www.bowbyastl.ch.
It means the person who takes on the service or uses him, or the company or another legal person, in whose names such a person accesses the service or uses him, depending on the case.
Your right to cancellation of the order
You are entitled to revoke your order within 14 days without giving reasons. Exception applies to offers already confirmed. If a confirmed offer or even an active order can be canceled, the customer will be charged 20% of the final price as a cancellation fee. An active order can only be canceled if it was neither full, or partially paid and the articles for the execution of the order have not yet arrived at Bow by Astl.
The cancellation period is 14 days from the day on which you have received the goods or to the third party represented by you, which is not the carrier, has taken the delivered product. (Applies only for non-refined articles Exp. Pressure / Stick ECT.)
In order to exercise your right of withdrawal, you must inform us about a clear explanation of your decision. You can inform us about your decision:
By e-mail: email@example.com
We will refund the money no later than 90 days after the day we received the returned goods. We will use the same payment funds that you have used for the order, and you will not create any fees for this refund.
Conditions for returns
So that the goods come into question for a return, please make sure that:
The goods were bought within the last 14 days.
The goods are in the original packaging.
The following goods can not be returned:
The delivery of goods made according to their specifications or are clearly tailored to them.
Delivery of goods that are not suitable for a return due to their texture or can spoil quickly or their expiration date would be exceeded.
Delivery of goods that are not suitable for return for health protection or hygiene and whose seal has been removed after delivery.
For the delivery of goods that were mixed inseparable from other goods after delivery due to their condition.
We reserve the right to reject the return of goods that do not meet the above-mentioned return conditions after our sole discretion.
Only goods for the regular price can be refunded. Sold out goods can not be refunded. This exclusion may not apply to you if it is not permitted after applicable law.
Return of goods
They are responsible for the costs and the risk of returning the goods to us. You should send the goods to the following address:
Bow by Astl
We can not be held responsible for goods that are damaged or lost in return. Therefore, we recommend an insured and traceable postal service. We are unable to exhibit a refund without the actual receipt of the goods or proof of receipt of the return.
If the goods were marked as a gift when buying and sent directly to them, you will receive a gift credit in the amount of the value of their return. As soon as the returned goods have been received, a gift certificate will be sent to you.
If the goods were not marked as a gift when buying or the giving ends have sent the order to themselves to give them later, we send the refund to the giving ends.
If you have questions about our return and refund guidelines, please contact us:
- Via email, telephone or other ways.